Brand Studios Inc. ensures 100% customer satisfaction with our unlimited free Revision Policy, which enables you to improve your initial design brief free of charge through your account area.
In case of any duplicate charge due to processing error, failing to fulfill any of your special designing requirements, or not being able to complete your design order as per the delivery policy, your complete design order amount will be refunded.
If approved, all purchases above $15,000 will be refunded in equal monthly installments of $5000.
In case of any dissatisfaction with any design services provided by Brand Studios Inc., you can submit a refund request within five days of your initial design completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within five days of initial design delivery. For any Special / Combo packages, a refund will be applicable the same as it is on the single packages.
Your refund will be processed as per the chart below:
If you would like to request a refund on a charge you received from Brand Studios Inc., click on the following link: Request A Refund.
The Account Area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.
In order to provide you with the desired satisfaction, our designers don❜t deviate from the specifications you provided in the order form.
All design order files are delivered to the Account Area as per the date specified on the ❜Order Confirmation.❜ An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to the date and time of the design order delivered to the client❜s account area.
All design order files are delivered to the Account Area as per the date specified on the ❜Order Confirmation.❜ An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to the date and time of the design order delivered to the client❜s account area.
We deliver all our customized design orders via e-mail within 2 to 3 days of receiving your order.
We offer a RUSH DELIVERY service through which you can have your first logo samples within 24 hours by paying just $75 extra! For further assistance, contact us at 24/7 Customer Support.
We will keep a record of your finalized design once we provide you with the final files. If you require the final files again in the future, we can send them to you at your request.
YOU agree that Brand Studios Inc. is not liable for any correspondence from email address(es) other than the ones followed by our own domain, i.e., ❜..@info@example.com❜ or/any toll-free number that is not mentioned on our website. Brand Studios Inc. should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility for any communication through email address(es) under our own domain name or/and via toll-free number, i.e., already mentioned on the Brand Studios Inc. Website.
We offer 24-hour Customer Support to address your queries and questions. You can contact us any time.
We won❜t entertain or refund any orders if the client stays non-responsive for 45 Days, but the client can send us an email to hold the project if there is some personal issue. Also, if the client is non-responsive for more than 45 days, then the client has to pay an extra caution fee, i.e., $150, to re-initiate the project.
Certain features of our services may utilize the services of third-party vendors and business partners, which services may include software, information, or other services. Certain of these vendors and business partners require Users who utilize such features to agree to our terms and conditions. This clause identifies third-party terms and conditions that are required by such third-party vendors and business partners as they apply to the features set forth below. Your uses of such features constitute your agreement to be bound by these terms and conditions. These third-party terms are subject to change at such third party❜s discretion.
Please note that for the transfer of logo ownership and files, the designed logo artwork needs to be registered for copyright or trademark protection so it can be legally protected and used. The cost for either service will be provided upon request, based on the client's preference.
